Troubleshooting Common Issues in Shoutcast Hosting with Centovacast Print

Common Issues and Solutions

1. Connection Issues:

   • Symptom: Unable to connect to the Shoutcast server.
   • Solution:
     1. Verify the Stream Server IP, Port, and Password.
     2. Ensure there are no typos in the entered details.
     3. Check your internet connection.
     4. Restart your broadcasting software and Centovacast.

2. Stream Not Starting:

   • Symptom: Stream fails to start or stops unexpectedly.
   • Solution:
     1. Ensure AutoDJ is properly configured and enabled.
     2. Verify that the uploaded media files are in a supported format (e.g., MP3).
     3. Check the server logs in Centovacast for error messages.
     4. Restart the stream from the Centovacast control panel.

3. Poor Audio Quality:

   • Symptom: Listeners report poor or distorted audio quality.
   • Solution:
     1. Check the bitrate and sample rate settings in your broadcasting software. A common setting is 128 kbps for bitrate and 44.1 kHz for sample rate.
     2. Ensure your source audio files are of good quality.
     3. Avoid using excessive audio effects or compression.

4. Listener Limits:

   • Symptom: New listeners cannot connect to the stream.
   • Solution:
     1. Verify your hosting plan supports the expected number of listeners.
     2. Check the listener limit settings in your Centovacast configuration.
     3. Consider upgrading your hosting plan if needed.

5. AutoDJ Issues:

   • Symptom: AutoDJ is not playing or has stopped unexpectedly.
   • Solution:
     1. Ensure AutoDJ is enabled in the Centovacast settings.
     2. Verify the playlist is correctly configured and contains valid media files.
     3. Check the AutoDJ logs for error messages.
     4. Restart AutoDJ from the Centovacast control panel.

6. Metadata Not Updating:

   • Symptom: Track information is not updating for listeners.
   • Solution:
     1. Ensure your broadcasting software is configured to send metadata updates.
     2. Check that the metadata settings in Centovacast are correctly configured.
     3. Restart your broadcasting software and stream.

Monitoring and Maintenance

• Monitor Stream Health:

  • Regularly check the Centovacast dashboard for stream health and listener statistics.
  • Set up alerts for connection issues or server downtime.

• Regular Backups:

  • Regularly back up your configuration settings and media files to prevent data loss.

Conclusion

By following these troubleshooting steps, you can resolve common issues with Shoutcast hosting on Centovacast. If you continue to experience problems, please contact our support team for further assistance.

Happy streaming!